Privacy Policy
Last updated: 10 November 2026
Who we are
Soho Comedy Factory Ltd runs live comedy shows at The Coach House, 7 Oxendon Street, London SW1Y 4EE, and operates the website at sohocomedyfactory.com. We are registered in England and Wales, company number 16752980, with our registered office at Sas House, Chipperfield Road, Kings Langley, Hertfordshire WD4 9JB. We are the data controller for the personal information described in this policy. If you want to reach us about anything here, email admin@jokercomedy.com.
What we collect
When you book a ticket we collect your name, email address and the show you booked. We never see or store your card details: those go straight to our payment provider, who holds them.
When you email us about a group booking or any other enquiry, we collect whatever you choose to put in that email.
When you browse the site we collect basic usage information such as pages visited, rough location and device type. This only happens where you have agreed to it through the cookie banner.
What we use it for
We use it to sell you a ticket and get you into the show, to answer enquiries you send us, and, where you have agreed through the cookie banner, to understand how the site is used.
Services that process it for us
We do not sell your personal information, and we do not pass it to anyone for their own purposes. We use a small number of outside providers to run the business, and they handle information on our instructions, under contract. They are:
- a ticketing provider, which sells tickets and sends them to you
- a payment provider, which takes card payments and holds the card details
- a bookings platform, used for bottomless brunch
- an analytics and advertising measurement provider
- a consent provider, which records your cookie choices
- a reviews provider, which displays our reviews on the site
We will tell you exactly who these are if you ask. We may also disclose information where the law requires it.
How long we keep it
We keep personal information only for as long as we need it for the purposes above, and for as long as the law requires us to.
Your rights
Under UK data protection law you have the right to ask us for a copy of the personal information we hold about you, to have it corrected if it is wrong, to have it deleted, to restrict or object to how we use it, and to ask us to transfer it to someone else. You can also withdraw your consent to cookies and analytics at any time.
To exercise any of these, email admin@jokercomedy.com.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk.
Cookies
The cookies this site sets, and what each one does, are listed in full in our Cookie Policy. You can change your choices at any time from the cookie banner.
Changes to this policy
If we change how we handle personal information we will update this page and change the date at the top.
Contact
Soho Comedy Factory Ltd, Sas House, Chipperfield Road, Kings Langley, Hertfordshire WD4 9JB. Email admin@jokercomedy.com.
